Refund Policy

At Online Course Helpers (https://onlinecoursehelpers.com/), we are committed to providing high-quality academic assistance and ensuring customer satisfaction. Our refund policy is designed to be fair, transparent, and clearly structured for all users.

1. Eligibility for Refund

a. Quality Issues

If you are not satisfied with the quality of our work and can provide clear and verifiable evidence of substandard delivery, you may be eligible for a refund.

b. Missed Deadline

If we fail to deliver your order within the agreed deadline without prior notice or valid reason, you may qualify for a refund.

c. Order Cancellation

If you request cancellation before the work has started, you may be eligible for a refund. However, a cancellation fee may be deducted depending on the status of the order.

2. Refund Request Procedure

a. Evidence Requirement

To request a refund, you must provide proper evidence supporting your claim, such as screenshots, comparison files, or relevant documentation.

b. Time Limit

All refund requests must be submitted within seven (7) days of order completion. Requests made after this period may not be accepted.

3. Refund Processing

a. Review Process

Once a refund request is received, our Quality Assurance team will carefully review the case and verify all provided details.

b. Communication

We will keep you informed throughout the review process regarding the status of your request.

c. Approval and Payment

If your refund is approved, it will be processed within 10 business days and issued via the original payment method.

4. Non-Refundable Cases

a. Change of Requirements

Refunds will not be provided if the client changes the original requirements after work has started.

b. No Evidence Provided

Refund claims based only on personal dissatisfaction without valid proof will not be accepted.

c. Completed Orders

No refund will be issued once an order has been marked as completed, unless a verified issue such as quality failure or missed deadline is proven.

5. Cancellation Policy

a. Before Work Starts

If you cancel your order before work begins, a cancellation fee may be applied based on the progress or resources already allocated.

6. Contact Us

If you have any questions regarding this Refund Policy, please contact our support team for assistance.

Note: Online Course Helpers reserves the right to update or modify this Refund Policy at any time without prior notice. Users are encouraged to review this page regularly.