Privacy Policy
At Online Course Helpers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. By accessing our platform, you agree to the practices described below.
1. Information We Collect
To provide you with smooth and reliable services, we may collect the following types of information:
- Personal Details: Your name, email address, phone number, and payment details when you sign up or place an order.
- Course Information: Login credentials (if provided), assignment instructions, course details, or other relevant academic information needed to complete your request.
- Payment Data: Information related to your chosen payment method. We do not store sensitive payment details such as card numbers; these are processed securely through trusted third-party providers.
- Usage Data: Basic technical information like IP address, browser type, and time spent on our website to help us improve user experience.
2. How We Use Your Information
We only use the information you share with us for the following purposes:
- To deliver the services you request (such as course-taking, tutoring, or assignment help).
- To process payments securely and confirm transactions.
- To communicate with you regarding updates, progress reports, or queries related to your order.
- To improve our website, services, and customer support based on feedback and usage patterns.
- To meet legal obligations or respond to lawful requests, if required.
3. Confidentiality of Academic Data
We understand that academic information is highly sensitive. Any login credentials, assignments, or course materials shared with us are kept strictly confidential and are only used to complete the agreed service. We never disclose this information to third parties.
4. Sharing of Information
Your personal information will never be sold, rented, or traded. We may share your information only in limited cases:
- With trusted service providers (such as payment processors) to complete transactions.
- If required by law, regulation, or legal process.
- To protect our rights, safety, or prevent misuse of our services.
5. Data Security
We take data protection seriously and implement security measures to safeguard your information. This includes:
- Secure payment gateways for transactions.
- Encrypted communication channels wherever possible.
- Restricted access to sensitive data, available only to authorised personnel.
While we do our best to protect your data, no system is 100% secure. By using our services, you acknowledge and accept this risk.
6. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve site performance.
- Personalise user experience.
- Track anonymous usage data for analytics.
You can manage or disable cookies through your browser settings, though some features may not work as intended without them.
7. Your Rights
As a user, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to update, correct, or delete your data where applicable.
- Withdraw consent for communication at any time.
- Contact us with privacy-related concerns or complaints.
8. Third-Party Links
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of these third-party platforms. We encourage you to review their policies before sharing personal data.
9. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once data is no longer needed, it will be securely deleted or anonymised.
10. Updates to Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on our website with the “Effective Date” changed accordingly.
11. Contact Us
You can reach us via live chat, email, or phone if you have any questions or requests regarding this privacy policy.
