Refund Policy
At Online Course Helpers, we value the trust you place in us when you choose our services. We strive to provide high-quality academic support tailored to your specific needs. However, we understand that situations may arise where you may seek a refund. This Refund Policy outlines the circumstances under which refunds may or may not be issued.
1. General Policy
- All payments made to Online Course Helpers are considered final once the service begins.
- Since our services involve time, expertise, and personalised academic support, refunds are limited to specific cases, as outlined below.
- By purchasing our services, you agree to the terms stated in this Refund Policy.
2. Situations Eligible for Refund
Refunds may be granted under the following conditions:
- Service Not Delivered
If we fail to start or deliver the agreed-upon service within the confirmed timeframe and you have provided all necessary details, you may qualify for a refund. - Duplicate Payment
If you are accidentally charged more than once for the same service, we will promptly process a refund for the duplicate amount. - Failure to Match Agreement
Suppose the service provided is entirely different from what was agreed upon in writing (e.g., a mismatch in subject area or service type). In that case, you may be eligible for a partial or full refund after review.
3. Situations Not Eligible for Refund
Refunds will not be issued in the following cases:
- Once work on your course, exam, or assignment has started.
- If you fail to provide the correct login details, instructions, or required information to complete the service.
- If the dissatisfaction arises from expectations of specific grades or academic outcomes (we do not guarantee grades or results).
- If your institution penalises you for academic integrity issues, our services are designed for learning support, and misuse is beyond our control.
- For changes of mind after the service has begun.
4. Refund Request Procedure
To request a refund, you must:
- Contact our support team via email or live chat within 7 days of the issue.
- Provide your order details, payment receipt, and a clear explanation of the concern.
- Please allow our team a reasonable amount of time (up to 10 business days) to investigate and resolve the matter.
5. Refund Processing
- Approved refunds will be issued through the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Any transaction or service fees deducted by third-party processors are non-refundable.
6. Changes to Refund Policy
We reserve the right to amend this Refund Policy at any time to reflect updates in our services or practices. Any changes will be posted on our website. Continued use of our services constitutes your agreement to the revised policy.
7. Contact Us
If you have any questions regarding this Refund Policy, you can reach us via live chat, email, or phone.
